In a noteworthy move to assist its users, OnePlus India has introduced a lifetime screen warranty program in response to the persistent for oneplus green line issue affecting several devices. This customer-centric initiative is a commendable gesture deserving of recognition.
Further enhancing their commitment to customer satisfaction, the company has extended upgrade discounts specifically catered to OnePlus 8 Pro, OnePlus 8T, and OnePlus 9 series owners in India. These discounts will be made available based on the availability of spare parts at designated service centers.
Eradicating the Oneplus Green Line Issue
Acknowledging the concerns raised by users witnessing green lines on their AMOLED screens, OnePlus India has responded with a solution. The company will provide relief to affected Indian customers by offering a lifetime screen warranty for devices plagued by this issue. This innovative policy is coupled with the provision of upgrade discounts.
According to an announcement verified by Android Authority and shared by OnePlus on Telegram, owners of OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R encountering the green line problem in India will be eligible for free device replacements. These replacements will be conducted at authorized OnePlus service centers. Additionally, OnePlus has planned upgrade discounts for the aforementioned devices in scenarios where spare parts are unavailable for screen replacement.
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Upgrade Opportunities
As confirmed by notices displayed at OnePlus Exclusive Service Centers and highlighted by Telegram user @docnok63, the company will offer discount vouchers for purchasing new devices to owners of OnePlus 8 Pro, OnePlus 8T, OnePlus 9, and OnePlus 9R models in India facing the green line issue. These upgrades will be accessible at specific service centers, contingent on spare parts availability. This offer holds substantial appeal for OnePlus users, especially those considering a new smartphone purchase.
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Comprehensive Warranty for Oneplus Green Line Issue
The coverage extends to OnePlus 8 Pro, 8T, 8, and 9 devices afflicted by the green line challenge. The value of the discount vouchers will vary according to the device model and can be employed towards the acquisition of a new device. Additionally, OnePlus is providing complimentary battery replacements for impacted devices.
While OnePlus’ initiative is commendable, the persistent nature of the green line issue may continue affecting OLED displays in various devices. However, other companies could take inspiration from OnePlus and extend comparable support to consumers, fostering higher levels of customer satisfaction.
Exclusion Criteria
Users experiencing this problem are encouraged to visit authorized OnePlus service centers for diagnosis and free screen repairs. Notably, the green line issue is a hardware malfunction affecting the OLED display, necessitating hardware-level solutions. Remedying affected devices will likely involve replacing the display assembly and potentially the motherboard.
The warranty’s applicability is subject to user requests for replacement exclusively at the company’s service centers, contingent upon the availability of spare parts at individual locations. Additionally, upgrade discounts are being offered to select owners of OnePlus 8 Pro, 8T, 9, and 9R models seeking to transition to new devices.
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It is important to note that the warranty does not cover instances of “abusive, improper, or negligent use,” damage resulting from accidents or natural disasters, exposure to moisture, sand, dirt, or other environmental hazards. The warranty also excludes damage incurred due to third-party applications or services, as well as physical damage like cracks, dents, and scratches.
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